What Information We Hold and Why
When you register, we collect your name, contact details, and the credentials you choose. Every deposit or withdrawal you make through bKash, Nagad, or Rocket generates a transaction record tied to your account — we keep this to process payments, resolve disputes, and meet any reporting
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obligations that apply in your eligible region. We also collect device and session data: your IP address, browser type, and the pages you visit inside the lobby. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, that
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conversation is stored so we can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those processors need to complete your transaction. Retention periods vary by data type
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— payment records are held longer than browsing logs. Whether this policy applies to you depends on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.